Originally posted by hegdemedha
Ahh, the discussion continues.
Yet to go back and catch up on the discussion that precedes this.The diner placed an order for a sizzling brownie with a scoop of vanilla ice-cream and chocolate sauce. And, the diner was served only the ice-cream.
Was it the fault of the waiter at the table, the
maitre d, the chef or the owner of the restaurant?
Waiter- for he failed on the service element. Even if there was a logistical issue (lets assume the restaurant ran out of brownies)- the waiter should have communicated the same to the diner and offered some complimentary champagne to soothe frazzled nerves. After all in this business customer is king. Since the diner was left dissatisfied, (s)he may choose to never return to this restaurant! Whose loss is it then? Its easier to retain customers than to acquire new ones, I think this restaurant seems to have forgotten their marketing 101.
EDIT: I dont know who the waiter is supposed to be in this analogy (which I seem to have dragged to the max😆). I cant help but be reminded of the almost engagement in Oct. When GC became ill- they immediately released a press note- and while all fans were so looking forward to the engagement there was nary a murmur of protest as we saw our dreams going down the drain. If there were logistical issues this time, which lead to their non-performance (pun totally intended) why could they not have done some damage control to scale down expectations?
Edited by -pixie- - 12 years ago
