Posted:
your name..........Ratika
your city ...............Lucknow
1. Which mobile services do you use?
BSNL
2. Your gender?
Female
3. What is your occupation?
Student
4 .What is your age ?
20-30
5. Which type of services do you use?
Prepaid
6 .For how long have you been using these services?
More than 1 year
7 .What is your monthly expenditure in terms of your mobile usage?
Less than 200
8 .How do you rate your services provider in terms of connectivity and area of network coverage?
Neither good nor bad
9.What do you feel about the call tariff linked with the connection you are currently using?
Cheap
10.How appropriate are the STD and ISD rates related with your plan being used right now?
Normal
11. Do you receive unwanted calls and SMS Advertisements? If Yes, do you mind it?
Yes, I hate them
12. Are you satisfied with the recharge options? i.e rates / availability etc.
No
13. Evaluate your most recent customer services experience
Neither good nor bad
14. How would you rate your level of satisfaction with the service provider in regards to value?
Neither good nor bad
15. How would you rate your level of satisfaction with the service provider in regards to pricing?
Good
16.How would you rate your overall quality of your relationship with the service provider, considering all your experiences with them?
Neither good nor bad
17.How likely are you to repurchase the services from this company in the future? Would you say your chances are?
Neither good nor bad
18.How likely are you to recommend the services of this company to a friend or relative? Would you say your chances are?
Bad
19.Over the next 12 months, how likely are you to change your service provider?
No plans at all
20. Do you use it for internet service?
Yes
21. Are you happy with value added service(ringtones, caller tunes,chat services etc. ) provided by the user ?
no
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