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How important is a smile ?

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WillSmith456

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WillSmith456

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Posted: 12 July 2009 at 10:50pm | IP Logged
How important is a smile?Tongue

A Japanese rail firm has introduced a system to check that staff are smiling at all times. Is a smile key to better customer service?

The Japanese value good customer service and it is standard practice on trains for smartly dressed conductors to bow deeply as they enter or leave a carriage.Embarrassed

Computerised scanners at around 15 train stations in and around Tokyo will evaluate the broadness of a smile and advise those not smiling enough that they look too serious.Confused

The system is also being used in a hospital in Osaka to check the friendliness of staff, as well as at a truck stop in the northern island of Hokkaido for long-distance drivers to measure their tiredness.

What are your experiences of customer service where you live? How important is it for staff to smile? What do you think of a system that monitors how much staff smile? Should we all smile more?Smile

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Beyond_the_Veilbaz786

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return_to_hades

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Posted: 12 July 2009 at 11:11pm | IP Logged
Smile is important, but only a really genuine honest smile brightens up the day. Forced smiles in any situation just ruin the beauty of a smile. Thats why if establishments want their employees smiling all the time, get them smiling Disney masks.

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Beyond_the_Veilbaz786

_Angie_

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Posted: 13 July 2009 at 4:28am | IP Logged
A smile is important. It helps to break the ice & puts a person at ease. It s nice to be talking to a person who is pleasant rather than grouchy. But the smile should b genuine. A fake smile wud B seen thru quite easily & serve no purpose. A genuine smile brings happiness to the person smiling as well as the person being smiled at. It generally brings out the smile in the other person too.
For a person of pleasant disposition a smile is the most natural thing. This is what the customer service dept  tries to inculcate .  
 
But monitoring the smiles of the staff is a bit too much ! LOL
There R some ppl who find it extremely difficult to smile. Having them serve a customer with a forced smile will only make it look comical ..

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